Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the teams-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Service
Great care, any time, anywhere: Health care is changing to meet consumers’ high expectations. And high-performing unit-based teams, led by frontline workers, managers and physicians across Kaiser Permanente, are finding new ways to make sure every patient and member's experience is convenient, easy, personal and respectful. See how they are doing it.
Service Tools to Help Your Team
- Tips for Improving the New Member Experience How to help grow KP membership and keep jobs secure.
- Tips for Reducing Wait Times Ways to keep members satisfied.
- 10-Minute Tool to Ensure Good Service Manners matter—use the AIDET skills for top-notch service.
- 10-Minute Tool for Service Recovery Unhappy member? Check out how to help!
- Poster: How UBTs Can Listen to Patient Voices Bring the voice of patients into your improvement work.
