This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the teams-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PPT
Size:
1 slide
Intended audience:
LMP Staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PPT
Size:
1 slide
Intended audience:
LMP staff, UBT consultants and improvement advisers
Best used:
This PowerPoint slide features a team at the Honolulu Clinic that reduced patient wait times by making one nurse responsible for giving injections each day. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:PPT
Size:
1 slide
Intended audience:
LMP staff, UBT consultants and improvement advisers
Best used:
This PowerPoint slide features a Materials Management team that found a way to save in linen costs. Use in presentations to show some of the methods used and measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, features a Materials Management team that found a way to save in linen costs.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Post on bulletin boards in break rooms and other staff areas—how can your UBT emulate this OB/Gyn team and reduce patient wait times?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians, and UBT consultants
Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming.
Related stories/videos:
See how teams have put these tips to use.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians, and UBT consultants
Best used:
Show the "Huddle Power" video and pass out this guide at UBT meetings and trainings to inspire your team to use daily huddles as one way to improve performance.
Colorado’s “small team with the big impact” has surpassed even its own expectations, reporting an additional $7 million in Medicare reimbursements last year. That brings the total capture to $10.3 million for Medicare Advantage visits in 2010.
The Medicare Risk Business Services unit—made up of five auditors, a data analyst and a manager—is in charge of auditing all inpatient Medicare Advantage charts to make sure the agency is billed correctly.
Two years ago, a technical issue with Kaiser Permanente’s partner hospitals in the region resulted in incomplete physician signatures on patient charts—which prevented KP from submitting the bills for hospital stays and procedures to Medicare for reimbursement. The error was corrected, but the team had to review 26,000 hospital inpatient notes for that year.
When it first began correcting the error, the unit-based team predicted collecting an additional $2 million to $3 million for 2010 and team members are pleased that their efforts netted KP an additional $7 million.
“It amazes me what the UBT is able to harness and have such great outcomes,” says management co-lead Treska Francis.
The department has worked through the backlog and is now able to submit bills to Medicare within 10 days of a patient’s discharge.
The small team attributes its ongoing success to:
“On a daily basis, we know what needs to be completed for the day, (we) set a goal and we go for it,” says labor co-lead Stephanie White, a Medicare risk auditor and SEIU Local 105 member.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for bulletin boards in break rooms and other staff areas, features a Georgia Pharmacy team that reduced waste and improved service.
