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Questionnaire Shaves Wait Time
Patient wait times after gastrointestinal procedure reduced 18 minutes.
- From feelings of frustration and disrespect to increased risk of infection, making patients wait has negative outcomes.
- Create a questionnaire to hand patients at check-in, and train staff on new process.
Engaging Eye Exams
96 percent of engaged ophthalmic patients due for breast, colorectal or cervical cancer screenings agreed to a preventive health screening.
- Preventive screenings are key to early detection and treatment of conditions and diseases, so encouraging patients to receive needed screenings helps manage their health.
- Measure and report weekly on level of staff engagement with patients and resulting successful screenings
HPV Mission: Identify and Immunize
Nurses worked with their information technology colleagues to make computer upgrades that led to better immunization rates.
- The HPV vaccine can help reduce the risk of cervical cancer, but if shots aren’t completed in time the series must be started all over.
- The team worked with IT staff to identify 11- and 12-year old girls who needed the vaccine, and contacted parents to make appointments
Small Changes, Healthy Babies
Increase in percentage of little ones with all immunizations current.
- Vaccines help prevent disease.
- Give shots in the exam room instead of the injection clinic
Making Early Detection Easy
Fully 90 percent of patients overdue for screenings agreed to get screened after getting prompted by this eye care team.
- Kaiser Permanente’s unique electronic health record and focus on preventive care helps identifying cancer early. And early treatment saves lives.
- Coaching team on using prompts then tracking how often staff members remind patients to get screenings
When The Game Changes, Change Your Game
This team remained flexible and confident in its ability to adjust to change after health care reform transformed their patient population.
- Nearly 80 percent of the department’s patients who have high blood pressure are African American and at greater risk of severe consequences.
- Loaning patients testing kits they can take home helps control blood pressure levels.
Right Team, Right Tool, Right Test
Reduced lab errors from ten percent to three percent within five months.
- The faster and more accurately patients get their lab results back, the more satisfied they are.
- Standardize workflow for processing lab specimens and orders
Speak Up, Change a Life
Epilepsy patients benefit from better technology after a doctor and tech team up to advocate for it.
- New testing technology meant better care and less stress for epilepsy patients, all while KP saves money and time.
- Physician and union worker team up to advocate for advanced technology
How a Flu Shot Can Help Catch Cancer
Sixty percent of women overdue for mammograms got same-day appointments.
- Early detection of cancer means treatment can start sooner.
- Medical imaging department blocks out time for same-day appointments to accommodate referrals from the flu clinic
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