• Emphasizing the environmentally responsible aspect of the project to build support 
• Printing one-page instead of multi-page patient summaries
• Using time freed from printing to make calls and speak with members

What can your team do to "green" your work life? 

• Reaching out to LMP and UBT consultants for help
• Opening the lines of communication, including daily huddles
• Working the problem

What can your team do to improve communication?  What else could your team do to create a psychologically safe environment? 

• Communicating with the customer
• Addressing the customers’ complaints
• Getting the entire team involved in making an effort to improve customer service

What can your team do to listen to and address feedback from patients and members?

• Investing in high-tech equipment
• Reducing the use of chemicals and consumption of water
• Creating a safer workplace

 What can your team do to "green" your workplace?

• Developing cards so patients can ask questions and raise concerns
• Collecting the cards at patient discharge, and make sure there are no unanswered questions
• Addressing the concerns to elevate service

What can your team do to listen to what your patients are telling you they want and need?

• Training staff on how to handle cash, and tracking payments
• Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
• Letting other teams know that cash payments are possible

What can your team do to look at the care experience though the eyes of the patient? What else could your team do to make going to the doctor easier for the member?