Value Compass Concepts

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the teams-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Videos

Huddle Power

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(4:45)

Successful unit-based teams, those that continuously improve performance and lead change, use huddles to share information and stay on top of team business. This video highlights two KP teams that regularly huddle to tackle day-to-day issues, advance performance improvement projects and give "snaps" to colleagues who go the extra mile. See how huddles and snapping have helped these teams improve communication, morale and best of all—patient care.

 

TOOLS

Proactive Customer Service Cuts Pharmacy Complaints

Format:
PPT

Size:
One slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

TOOLS

Pathways to Partnership (report)

Format: PDF

Size: 13 pages (8.5" x 11") 

Intended audience: People interested in learning about the Labor Management Partnership

Best used: To educate interested individuals about the basic how and why of partnership

Description: This 13-page brochure, published in 2000, explains how and why the Labor Management Partnership was born and what we gain by working in partnership, as well as tips on how to work in partnership. 

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TOOLS

Powerpoint: Cute Kids Inspire Clean Hands

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

TOOLS

Powerpoint: Nurses Help Newborns Get Closer to Moms

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, performance improvement advisers

Best used:
This Powerpoint slide highlights a team that increased the percentage of newborns spending at least 60 minutes with their mothers in skin-to-skin contact right after birth. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Hawaii: Trash Talk Turns a Center Green

Story body part 1: 

The Moanalua Medical Center in Honolulu is saving the planet, one unit-based team at a time.

The Ambulatory Surgery Recovery UBT started collecting small bags of recyclables on its own in March. But team members resorted to some “trash talking,” and now the entire medical center collects about 30 pounds of recyclables each week.

“The original goal was to help our aina (land) thrive,” says Avis Yasumura, RN, the team’s union co-lead and member of the Hawaii Nurses Association, OPEIU Local 50. “Being on an island, there are limited space and resources.”

Methods of spread: A facility UBT fair, a UBT newsletter, PowerPoint presentations and bulletin board posters inspire others and deliver ideas for getting started.

Effective practice: Medical supplies that used to be trash are now recycled, helping to save the planet while saving Kaiser Permanente money.

The region estimates that since October 2010, the recycling has diverted 7.1 tons from the landfill and saved several hundred dollars in recycling fees.

The ASR team started by identifying items on its unit that a local vendor was willing to collect and recycle: irrigation bags, wrappers for intravenous tubing and operating room “peel packs” (sterile wraps for drapes, instruments, gowns and gloves). The team used tests of change to successfully gather and segregate the items.

ASR shared its effective practices in several ways, including:

  • a PowerPoint presentation on products that can be recycled
  • “Going Green” editions of its UBT newsletter and fliers with pictures of recyclables
  • helping other units order blue recycle containers and arranging for pick up with the EVS department

The team also promoted the project at Hawaii’s first UBT fair, with a colorful storyboard display, complete with examples of recyclable products.

“It was the talk of the UBT fair,” says ASR co-lead Janet Lundberg, nurse manager of procedural sedation. “This recognition inspires all UBTs to take risks.”

More than 10 teams at the 300-bed center are recycling now.

Where did the ASR unit get the recycling bug in the first place? Carolyn Sandison, an HNA nurse, was inspired by an LMP bulletin board poster in her break room about the blue-wrap recycling project at Sand Canyon Surgicenter in Southern California.

TOOLS

All in a Day's Work: Working in Partnership

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11") 

Intended audience:
Anyone with a sense of humor

Best used:
Share this with your team to emphasize the importance of working together collegially, 
regardless of rank.

 

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TOOLS

Powerpoint: Neonatal Unit's "3 C's" for Outstanding Service

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

TOOLS

Powerpoint: Easing the Pain for Babies and Families

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

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