This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the teams-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
23 pages, 8.5" x 11"
Intended Audience:
UBT sponsors and leaders
Best used:
The purpose of this guide is threefold: to clarify how the role of leaders is changing, to provide tools that support leaders in this transition and to provide information about what UBT co-leads and team members are learning. This is section 4.2 of the guide.
Format:
PDF
Size:
17 pages, 8.5" x 11"
Intended Audience:
UBT sponsors and leaders
Best used:
The purpose of this guide is threefold: to clarify how the role of leaders is changing, to provide tools that support leaders in this transition and to provide information about what UBT co-leads and team members are learning. This is section 2 of the guide.
Format:
PDF
Size:
21 pages, 8.5" x 11"
Intended Audience:
UBT sponsors and leaders
Best used:
The purpose of this guide is threefold: to clarify how the role of leaders is changing, to provide tools that support leaders in this transition and to provide information about what UBT co-leads and team members are learning. This is section 4.1 of the guide.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers and UBTs
Best used:
Make your displays shine and grab the attention of your colleagues with these tips for effective design. Create a beautiful bulletin board for your department
Format:
Doc
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this form when you need to evaluate the support given to you by a consultant or advisor.
Format:
DOC
Size:
2 pages, 8.5" x 11"
Intended audience:
Frontline managers; UBT sponsors and co-leads
Best used:
This form is designed to help determine the level of effectiveness that your sponsors are providing your team.
Format:
PDF
Size:
145 pages
Intended audience:
LMP leaders and unit-based team sponsors
Best used:
This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, employees and physicians
Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.
Format:
PDF
Size:
8.5" x 11"
Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads
Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, physicians and unit-based co-leads
Best used:
In meetings or as a handout to help teams move past process and get creative to solve problems.
